Endpoint Operations
Fleet management from imaging to retirement. Consistent policy, automated deployment, compliance dashboards across thousands of devices.
- Intune / SCCM / AutoPilot
- Compliance monitoring
- Lifecycle automation
Home
IT Systems & Automation
Systems that stay up.
Workflows that run themselves.
I manage endpoints, automate ITSM workflows, and build infrastructure that teams can depend on. Less firefighting, more building.
- 1,500+ endpoints under management
- 85% reduction in manual reconciliation
- Onboarding automated end-to-end
Tools I Work With
What I do
ITSM Automation
Workflows that replace manual processes. Onboarding, offboarding, access requests — triggered automatically, routed correctly, resolved faster.
- Freshservice / ServiceNow
- Zero-touch provisioning
- Self-service catalogs
Identity & Access
Directories, SSO, MFA, role-based access reviews. Least privilege by default, audit-ready always.
- Azure AD / Entra ID
- RBAC & access reviews
- MFA enforcement
Infrastructure
Network upgrades, device refreshes, cloud foundations. Building the platform so teams can focus on their work, not their tools.
- Network modernization
- M365 administration
- Capacity planning
Skills & tools
Endpoint Management
Devices, policy, lifecycle at scale
- Microsoft Intune
- SCCM
- AutoPilot
- Apple Business Manager
- Group Policy
- Compliance dashboards
Identity & Access
Directories, SSO, access governance
- Active Directory
- Azure AD / Entra ID
- Role-based access reviews
- MFA
- SSO
- Least-privilege enforcement
ITSM & Automation
Tickets, workflows, self-service
- Freshservice
- ServiceNow
- Workflow automation
- Service catalog design
- Ticket routing rules
- Onboarding automation
Scripting & Tools
Automation and administration
- PowerShell
- Python
- M365 Administration
- REST APIs
- Scheduled tasks
- Reporting dashboards
Infrastructure & Networking
Network ops and cloud foundations
- Network infrastructure
- Device refresh planning
- Azure fundamentals
- Patching and compliance
- Documentation and runbooks
Selected work
Automating employee onboarding workflows
Problem: Manual HR intake process for new hires. Provisioning, ticket creation, and device assignment done by hand — slow and error-prone.
Approach
- Mapped the manual onboarding steps end-to-end.
- Built automation workflows in Freshservice to trigger provisioning on HR intake.
- Automated ticket creation and assignment for IT setup tasks.
- Created deployment profiles and app packages for consistent device configuration.
Outcome
- Onboarding provisioning fully automated.
- Consistent device configuration across all new hires.
- IT team freed from repetitive setup tasks.
Building a compliance dashboard for 1,500+ devices
Problem: No single view of device compliance. Manual reconciliation across multiple tools eating hours every week.
Approach
- Consolidated device data from endpoint management tools.
- Built a compliance dashboard tracking patch status, policy adherence, and exceptions.
- Automated data refresh and alerting for non-compliant devices.
- Documented escalation procedures for persistent issues.
Outcome
- 1,500+ devices visible in one dashboard.
- Manual reconciliation reduced by 85%.
- Compliance gaps caught and resolved faster.
Network infrastructure upgrade for 1,100+ device refresh
Problem: Aging network infrastructure couldn't support a large-scale device refresh. Deployment throughput was a bottleneck.
Approach
- Assessed network capacity against refresh requirements.
- Coordinated infrastructure upgrades with deployment scheduling.
- Configured devices for mass deployment with standardized imaging.
- Documented configurations and handoff procedures.
Outcome
- Deployment throughput increased by 30% over previous year.
- 1,100+ devices refreshed on schedule.
- Network infrastructure modernized for future scale.
How I think about building
Automate the repetitive work
If a task runs more than twice, it should be scripted. Humans are for judgment calls, not data entry.
Think in systems, not tickets
Every ticket is a symptom. Fix the system that created it, and the tickets stop coming.
Document like you're leaving tomorrow
Runbooks, procedures, and diagrams that anyone can follow. Knowledge stays in the team, not in one person's head.
Endpoint management at scale
Device lifecycle from imaging to retirement. Intune, SCCM, AutoPilot, and Apple Business Manager — fleets of thousands, configured consistently.
Identity and access hygiene
Active Directory, Azure AD, group policy, role-based access reviews. Least-privilege by default. Audit-ready.
ITSM workflow automation
Freshservice and ServiceNow workflows that route, assign, and resolve without hand-holding. Onboarding, offboarding, access requests — automated.
Infrastructure that scales
Network upgrades, compliance dashboards, M365 administration. Building the foundation so teams can focus on their work.
Let's build something.
Have a systems problem that needs solving? I'm always interested in hearing about new challenges.